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Benefits of VoIP

 

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You may not have considered it but there are many benefits that businesses can achieve by utilising data networks to carry their voice traffic (VoIP). By marrying this voice traffic with data traffic (IP Telephony) it becomes even more powerful.

Here are a few examples;

Cheaper Phone Calls - as your utilising existing data networks
Simpler Infrastructure - one set of CAT5 cables
Scalable - simply extend the existing data network
Reduced Operating Costs - converged system is simpler to manage
Enhanced Customer Service - "Click to Talk" web services and easy role out application like call centres
Flexibility - Remote or home workers can work as if in the office

Its fair to say that most people focus on the costs savings but in most cases the business improvements far out way the costs savings.

For example if your business operated from multiple sites it would be possible to have a single centralised system located at one site, with optimal staffing resources to operate, manage and support. No need to have 3 receptionists when one will do!

Say you had staff that wanted to work from home or from a remote office. With this technology it would be easy to give them the look and feel of being in the office and the transparency that their co-workers and customers enjoy.

Rolling out a distributed business application such as a contact centre or call centre is much easier and more robust.

But....its not that simple to get right!

You must consider;

Quality of Service - across the data network
Reliability - Think when did your LAN / telephone system last fail?
Security - May increase exposure to data and voice
Support - Which department is now responsible - training?

With the latest handsets it is possible for them to act like a PC with their own IP address and with the right handsets they can even run XML applications cutting down the need for unnecessary PC's etc.

To get it right requires the right planning and foresight to make sure that your systems will grow and deliver the maximum benefit with the minimum risk.

Copyright 2005 Nicholas Windley

About The Author

Nicholas Windley is a strategic ICT consultant with Comz4Biz and business owner.

Business Phone Systems : Comz4Biz Mercia
Telephone System Education Zone
Voice Over IP (VoIP) Education Zone

nic.windley@comz4biz.com

 

MORE RESOURCES:

Market Wire (press release)

Infonetics Research: Service provider VoIP market down 8% in 3Q08 ...
MarketWatch - Nov 20, 2008
CAMPBELL, CA, Nov 20, 2008 (MARKET WIRE via COMTEX) -- Large RBOCs and ILECs are scaling back on VoIP equipment purchases, helping bring down the worldwide ...
NGN spending outlook mixed as VoIP slows, policy grows TelephonyOnline
Foreclosures, consumer cutbacks freeze carrier spending on VoIP NetworkWorld.com
Service Provider VoIP Market Down, But Shows Signs of Recovery TMCnet
FierceTelecom - Telecom Paper (subscription)
all 32 news articles


Toktumi VoIP Service Broadens Distribution
Twice, NY - Nov 21, 2008
San Francisco — VoIP provider Toktumi announced a partnership with Dell to distribute its small-business voice service through a co-branded micro site on ...


Nortel Offers Carrier VoIP for Regional Service Providers
TMC Net, CT - Nov 21, 2008
By Susan J. Campbell Nortel is changing the availability to the latest voice and multimedia applications with its Carrier VoIP solution. ...


Fluke Networks Intros Addition of VoIP Phone Functionalities to ...
TMCnet - Nov 21, 2008
By Susan J. Campbell Fluke Networks has announced the addition of VoIP phone functionalities to the MetroScope carrier Ethernet analyzer. ...


TMCnet

Deutsche Telekom Enhances VoIP Application Using Paradial's Solution
TMCnet - Nov 21, 2008
It can be configured and setup as a VoIP SSL VPN. It is also ideal for P2P (peer-to-peer) and music/content distribution. "RealTunnel’s comprehensive and ...
Networked Homes and the Network Chasm TMCnet
all 2 news articles


The Changing Value Proposition for VoIP
TMCnet - Nov 21, 2008
By Tony Rybczynski Of course, in real world deployments, enterprises have to answer the question, “Why now?” Some of the more common triggers include: ...


Net Quintum VoIP Gateways Achieve Certification for Microsoft ...
MarketWatch - Nov 20, 2008
The VX and Tenor lines of MultiPath VoIP switches and gateways allow customers to consolidate their existing messaging infrastructure -- including voice ...


VoIP - Asterisk Channel Evolution
TMCnet - Nov 21, 2008
By TMCnet Special Guest Starting from meager beginnings over three decade’s ago, VoIP is a technology that is reshaping the telephony industry. ...


ITProPortal

BT's Ribbit Revs VOIP Developer Platform Launch
eWeek,  NY - Nov 17, 2008
VOIP and telephony software maker Ribbit is allowing application developers to use its APIs to integrate voice communications into business applications ...
Ribbit Rolls Out VoIP Developer Platform InformationWeek
BT and Ribbit Launch Platform for Building Web-Based VoIP Apps Mashable
BT launches Ribbit platform for developers CNET News
TMCnet - TMC Net
all 35 news articles


deltathree Secures Release of Additional Working Capital
MarketWatch - Nov 21, 2008
a leading provider of Voice over Internet Protocol (VoIP) hosted communications solutions for resellers, end-users and service providers worldwide, ...

VOIP - Google News

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